TERMS & CONDITIONS
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE MAKING A BOOKING:
It is the responsibility of the named person on the booking form to understand, agree, and accept responsibility for all booking conditions, including all payments due by specified dates. By proceeding to pay a deposit, you accept that you are entering into a contract and you agree to be bound by these conditions.
Immediate payment of a non-refundable, and non-transferrable, booking fee is required before a date will be held. Any booking fee paid is deducted from the final balance and is not an upfront payment for your trial. Until we receive your booking fee, the date is still available for someone else to book. Once the booking fee has been paid, you are agreeing to the terms and conditions of your quote. If someone decides to pull out of their service, the total amount quoted will remain the same and no refund will be offered, you have the option to replace them with someone else. Trial costs are due at the time of the trial. The remaining balance is due 1 month prior to the wedding day. Should no payment be received we have the right to cancel all services for your wedding date and all fees will still be payable.
No booked services can be cancelled if a balance or deposit payment has already been made.
All trials are to take place at our large, modern and bright studio located at 108/33 Lonsdale Street, Lilyfield, by appointment only. At the trial we will offer professional advice, and suggestions, and will work with you until we achieve a look which is compatible with your skin type or colouring. We aim to meet high expectations and good communication, and cooperation, is important for us to do so. We appreciate that it can sometimes take a little longer to reach this goal and your time with us is not limited however, trials which we feel have exceeded a reasonable time frame will incur additional charges. A second trial can be booked subject to availability. The same charges as your first trial will apply. Trials are not compulsory but are recommended. Without a trial we will not accept responsibility if a chosen style or look does not work on a wedding day or there are circumstances where there is a mismatch in styles, approach, or expectations, and a refund will not be offered. Free street parking is available. No Saturday morning or evening trials. Trials are recommended for every member of your bridal party. Without a trial we will not accept responsibility if a desired style or look does not meet expectations on the wedding day and a refund will not be offered. 7 days prior notice must be given if you wish to cancel or reschedule your trial date. In the likely event that we have turned away alternative bookings to accommodate your trial, you will be charged. We reserve the right to cancel a booking following a trial, without a refund of the deposit, in circumstances where there is a mismatch in styles, approach, expectations and/or the client is uncooperative, not open to suggestions or makes any member of our team feel uncomfortable. It is advisable that you familiarise yourself with our work portfolio and ensure you are confident our capabilities and style are appropriate before securing a booking. We strive to ensure that all participants are happy with the results of a trial before we leave however, In the unlikely event that you, or any of your bridal party, decide after your trial that you are not satisfied, you are asked to contact us immediately so that we can resolve the matter. Refunds, retrials, or cancellations without charges are solely at our discretion.
HOW LONG WILL THE WEDDING TRIAL TAKE?
We will do as much styling as we can in your trial session 1 1/2 hours for wedding hair and 1 1/2 hours for wedding makeup. We are happy to do more than one wedding look but we will need to charge for our time. If your bridal session time exceeds the above time limit we will charge an additional $25 per 1/2 hour. Please advise us prior to your wedding trial if you would like to try more than one style or if you'd prefer extra time.
Valet parking in all city hotels and venues must be provided for and paid by the named person on the booking form. Our stylist's carry a lot of heavy equipment so valet parking at all hotels is a must and will need to be arranged prior to the wedding date by the client.
Travel expenses will be calculated depending on how many stylists you require and the distance the stylists will need to travel to your location. A personalised quote will be emailed to you. You will be expected to cover all costs for hotel accommodation where it is not practical to travel on the day of your wedding i.e. limited time available, or severe weather conditions have been forecast.
PLEASE NOTE / IF PARKING IS AN ADDITIONAL COST, IT IS TO BE PAID AND PROVIDED FOR BY THE CLIENT.
IF YOU CANCEL OR CHANGE YOUR BOOKING
Due to the high demand Blossom Hair & Makeup have for bookings, we require a non - refundable booking fee to secure your date as Blossom Hair & Makeup Artists are regularly booked months, if not years, in advance. If we book you in for hair or makeup, it means we cannot book other clients. If you proceed with your appointment, this booking fee will be deducted from the full cost of the service. If you cancel your booking, the booking fee is non-refundable because to secure your preferred date, we are likely to have turned away other business. In the unfortunate event that you have to cancel your booking completely, the full amount quoted will still be payable by the specified date, should no payment be received we will proceed with legal action to recover losses. Changes to your booking by adding another person onto your original booking can only be accepted if time/resources allow on your wedding day and we will require prior notice and payment due at the specified time. Adding extra people on the day, without prior warning, may jeopardise the quality of our work or delay the ceremony.
If a member of the bridal party wishes to bring their own clip in extensions they must have them already placed on their head prior to starting hair services. If they want the stylist to place and curl them, a $40 additional fee will be assessed to their hair service. This will throw off the timeline also, due to extra time placing the clip in’s and curling of the additional hair.
A $20 additional blow out fee will be assessed to anyone who arrives to their stylist on the wedding day with wet hair. This will throw off the timeline also, due to extra time blowing out the hair.
IF WE CANCEL OR CHANGE YOUR BOOKING
In the unlikely event that we, as a team, cannot attend on the day of your wedding due to unforeseen and unfortunate events or circumstances, all payments will be immediately refunded (including deposit and trial fees). We will work with you to find an alternative reputable stylist/artist or salon to cater for your requirements however; any such booking will remain solely the responsibility of yourself. If one of our team is unable to attend on the day, due to illness or unforeseen circumstances, we will immediately try to find an alternative freelance stylist/artist to stand in. If this is not possible we will ask for an earlier start time to accommodate original numbers, or will refund services, which are forfeited in part, or altogether, as a result. No further compensation will be offered. If a member of our team is made to feel uncomfortable in anyway, or mistreated, or if anyone becomes abusive/violent or displays any offensive behaviour, we have the right to cancel the contract without refund. In the event of extreme weather conditions where the ‘Met office’ has issued a ‘Red’ warning, we reserve the right to cancel your booking. We will refund all monies as a gesture of goodwill, excluding trial costs and deposit.
IN THE EVENT OF DELAYS EXPERIENCED ON THE DAY
If we experience unforeseen delays which are out of our control refunds will not be given in the event that one or more services are forfeited as a result and no compensation will be offered if we overrun. If you are aware of factors, which could delay or hinder our journey, such as diversions, road closures, speed restrictions, issues etc. please advise us as soon as possible so we can factor this into our route. No refund or compensation will be offered for delays caused by other wedding vendors, guests, or members of the bridal party. A minimum of 60 minutes will be allocated for hair or makeup application per person. If you suspect any member of your bridal party may pose as a challenge in any way, they are encouraged to have a trial to avoid potential delays on the day.
CLIENT OBLIGATIONS ON THE WEDDING DAY
You must ensure that our team will be working in a suitable environment with adequate lighting, electricity points, and hand washing facilities. Please ensure every member of your party is aware of timings on the day and that they need to be, and remain, available. You are to inform us of any allergies or reactions prior to, or after, any makeup application or hair styling. If no known allergies are stated we cannot be held liable for any reactions, injuries, losses, damage, costs, claims and actions that may occur to you or any other member of your party. Prior to having makeup applied or hair styled please ensure you and your party are prepared, to avoid leaving the chair whilst we are working. Please ensure teeth are cleaned, you have been to the toilet and contact lenses are applied (if applicable), before sitting in the chair. Also make sure you are make-up free, (we will prep your skin.) On a wedding day, time is of the essence. Please ensure hair is clean, completely dry, and free from product. We advise washing the night before and avoiding heavy conditioners. If any of your bridal party have wet hair they will be expected to dry it thoroughly before we start or we charge $20. Please do not eat or speak on your mobile phone during makeup application. Please do not sit children/babies on your lap whilst having your hair styled or make-up applied. For their own safety please ensure that children are kept away from our styling tools and products at all times. Styling irons are extremely hot, and hazardous, and we will not be held responsible if a child is injured as a result of the parent or carer not being present.
All brushes, tools, and makeup products are sanitized between every makeup application. Makeup products used are hypoallergenic. Any allergies and/or skin conditions should be reported by the client to the makeup artist prior to application and, if need be, a sample test of makeup may be performed on the skin to test reaction.
PHOTOGRAPHY & IMAGE COPYRIGHT
It is imperative that we continue to update our portfolio and demonstrate our work to future prospective brides. Please let us know in advance by written email if you do not wish to be photographed or if you are not happy for us to use your images for social media purposes, all staff will be notified. We are happy to be photographed on your wedding day however, any photo image incorporating our team in action, or our hair and/or make-up design, on the internet or on any other advertisement, must make reference or credit us as the hair and/or makeup artists.
CANCELLATIONS AND ISSUES
If you need to cancel your booking, any payment made is non-refundable.
If you have a complaint following your booking please direct this to Blossom Hair & Makeup.
Thank you for your understanding and cooperation. If you have any further questions please contact us.